k9999's Privacy Policy

1.1 Personal Information Provided Directly by You

When you create an account on k9999, use our services, or request support, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID or other government-issued ID details (for identity verification where required)
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Transaction history and amounts

1.2 Technical Information Collected Automatically

When you use the k9999 platform, certain technical information is collected automatically:

• IP address and device identification details
• Browser type and version, and operating system
• Date and time of accessing and using the platform
• Logs of which pages you visited and how long you stayed
• Gaming patterns and preference-related information
• Clickstream data and session information

SSL Encryption

All data exchanged between you and our servers on the platform is protected using SSL (Secure Socket Layer) encryption technology. This technology ensures that no third party can read or alter your information in any way.

Secure Data Storage

Your information is stored on secure encrypted servers. Access to the servers is restricted to authorized personnel only, and all access is strictly monitored.

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal requirements, resolve disputes, and enforce agreements.

Service Provider Partners

Only the necessary information is shared with technology and payment providers that assist in operating our platform's services. These partners are bound by strict confidentiality agreements and may not use the provided information for any other purpose.

Legal Obligations

If providing information is required by any law, judicial order, or regulatory authority directive, k9999 is obligated to supply the necessary information in accordance with the legal process. In such cases, we will try to notify you to the extent possible.

Fraud Prevention

In cases of suspected fraud or financial crime, the necessary information may be shared with the relevant authorities or financial institutions. This is for the protection of you and other users.

Essential Cookies

These cookies are essential for the platform's core functions — such as maintaining login sessions, security verification, and completing payment processes. Disabling them will make it impossible to use the service.

Analytics Cookies

Analytics cookies are used to understand how the platform is being used and to improve the quality of the service. Information collected from these cookies is generally used for statistical purposes.

Preference Cookies

Preference cookies are used to remember your language preferences, display settings, and other personalized experience details, so you do not have to set everything up again each time.

Mobile Payment Information

During transactions via bKash, Nagad, Rocket, and Upay, your mobile banking number is used solely for processing and verifying the transaction. This information is stored in encrypted form and is never sold or transferred to any third party under any circumstances.

Transaction Records

Records of all your financial transactions are stored securely. These records are used for dispute resolution, fraud investigation, and legal requirements. All transactions related to the minimum deposit of ৳300 and minimum withdrawal of ৳500 are properly documented.

Age Restriction

k9999 is for those aged 21 and above only — this is one of our strictest policies. We do not intentionally collect information from anyone under the age of 21, nor do we provide them with any services.

What Happens If a Minor's Information Is Detected

If we become aware that a minor has created an account using false information, that account will be closed immediately and all associated information will be securely deleted. Parents or guardians may contact us for assistance in this regard.

Update Process

k9999 may update this privacy policy from time to time — for example, due to changes in services, introduction of new technologies, or changes in legal requirements. If there are any significant changes, we will try to notify you via a notice on the platform or through your registered contact method.

Continued use of the platform after an update will be considered as consent to the new policy. We therefore recommend reviewing this page periodically.