Frequently Asked Questions
All your questions about k9999 answered in one place
Deposits, VIP benefits, support channels, and playing on mobile — find clear and straightforward answers to any question you have right here.
We have organized the questions that come up most often when using k9999 into four categories — deposits, VIP program, support, and mobile use. Each answer is written in plain language so any player can quickly find a solution. If you cannot find your question here, contact our live chat directly.
How to make a deposit
Depositing with Nagad is straightforward. First, log in to k9999 and go to the "Deposit" section. Select Nagad, then send money from your account to the provided number. Once you enter the reference number correctly, the funds will be added to your k9999 balance within a few minutes. The minimum deposit amount is ৳300.
k9999 does not charge any processing fee on deposits. However, your mobile banking service provider (such as bKash, Nagad, Rocket, or Upay) may apply its own service charge. That fee can vary depending on your mobile wallet app. It is a good idea to check the fee in your app before making a deposit.
The minimum deposit amount at k9999 is ৳300, and this applies to all payment methods — bKash, Nagad, Rocket, and Upay all follow the same rule. Even with a minimum deposit, you can enjoy all games and features. For withdrawals, the minimum limit is ৳500.
Yes, bKash is one of the most popular payment methods at k9999. On the deposit page, select bKash, send money to the provided number, and confirm with your transaction ID. The process is fast and secure. Payment can be made using either a personal or merchant bKash account.
k9999 currently supports four mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service from Dutch-Bangla Bank. You can easily deposit and withdraw using any one of these four methods. The minimum deposit is ৳300 and the minimum withdrawal is ৳500 across all methods.
VIP Benefits
Your VIP level at k9999 rises by playing regularly and staying active on the platform. The more consistently you place bets over time, the sooner you get the opportunity to reach the next level. Each level comes with a different weekly cashback rate.
k9999 has five VIP levels in total. Bronze — up to 0.2% weekly cashback; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; and Diamond — up to 0.8% weekly cashback. Higher levels come with more benefits.
Each week, a fixed percentage of your bets is returned to your account as cashback. The rate is determined by your current VIP level. Cashback is added directly to your balance, so it can be used in the next round. The calculation is done at the end of the week and credited at a set time.
In addition to cashback, higher VIP levels give you access to a dedicated account manager, special promotional offers, and priority access to new games or events. Platinum and Diamond levels come with even more benefits. Contact us via live chat for full details.
Contact & Support
Before contacting support, have your account username, a brief description of the issue, and — if it is a payment-related problem — the transaction ID and time ready. If you have a screenshot, you can share it in the chat as well. This helps our team resolve the issue quickly and accurately.
Yes, the k9999 support team assists in both Bengali and English. With Bangladeshi players in mind, you can report issues and receive solutions in Bengali. There is no language barrier — write in whichever language you are most comfortable with.
k9999 has two support channels. The first is live chat — it can be launched directly from any page on the site and is the fastest option. The second is email — write to [email protected]. Email is more suitable for detailed or complex issues.
k9999 support is available seven days a week, twenty-four hours a day — that is, 24/7. Day or night, Eid holidays or weekends — you can reach out via live chat or email at any time. The chat is even active at midnight according to Bangladesh Standard Time (BST, UTC+6).
Absolutely. Send your issue, account details, and any relevant screenshots to [email protected]. Our team will review and respond. For urgent issues, using live chat is more effective as it provides an instant connection.
Mobile Use
On Android, open k9999.mom in Chrome, tap the three-dot menu in the top right, and select "Add to Home screen". On iPhone, open it in Safari, tap the share button at the bottom, and choose "Add to Home Screen". After that, you can open k9999 directly from your home screen just like an app.
Yes, clearing your browser cache often fixes page loading issues. On Android in Chrome, go to Settings > Privacy and security > Clear browsing data to clear the cache. On iPhone, use Settings > Safari > Clear History and Website Data. Then reopen your browser and load k9999.mom.
If the connection drops, the game pauses temporarily. Once the connection is restored, refresh your browser and log in again — most games will resume from where you left off or the last state will be saved. If you notice any discrepancy, contact live chat immediately and mention the session time and game name.
k9999 is fully mobile-friendly. Slots, live casino, cricket betting, Callbreak Quick, Golden Bank — all games can be played easily on a mobile browser. There is no need to download a separate app; just open k9999.mom in your browser and start playing.
k9999 runs well on both Android and iOS. For the best experience, use the latest version of Chrome, Firefox, or Safari. It works the same way on desktops, laptops, and tablets. If you are on an older browser or operating system, updating it will reduce issues.
Still have questions? We are always ready to help
For any issue, the k9999 support team is available 24 hours a day, 7 days a week to help you in Bengali. Get an instant response on live chat, or write to us in detail by email.